Reference

Our Legal Position and Your Rights at mega11

operates under a defined legal framework that governs how your account, transactions through bKash, Nagad, and Rocket, and personal data are handled.

Jurisdiction-dependent accessbKash, Nagad, Rocket policy scopeAccount data rightsBangladesh-local eligibility rules
mega11 Our Legal Position and Your Rights at mega11
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Security

Security and data handling at mega11 follow a structured approach tied directly to your account wallet and payment activity. SSL encryption covers every transaction you make through bKash, Nagad, or Rocket, and your wallet details are never stored in plain text on our servers. Cookie use is limited to session management and fraud detection — not third-party advertising networks. You can request a full copy of the data we hold on your account at any time through the legal contact path above.

SSL Transaction Encryption

Every bKash, Nagad, and Rocket transaction flows through SSL-encrypted channels. Your PIN and wallet number are never logged or retained by mega11 servers after the session closes.

Cookie Policy at mega11

We use session cookies for account continuity and fraud detection only. We do not place third-party advertising cookies, and you can clear session data at any time through your browser or mobile app settings.

Data Retention and Deletion

Account and transaction records are kept for the period required by the applicable jurisdiction. You may request deletion of non-essential data by submitting a written request through our legal email channel.

Account Access and Identity Verification

Identity verification is required before your first withdrawal. Documents submitted for verification are stored in an encrypted environment and reviewed only by authorised compliance staff — never shared with marketers.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about our legal terms, a data request, or a dispute related to a bKash, Nagad, or Rocket transaction, our support team handles policy queries through the channels below. We aim to acknowledge legal or account-related requests within one business day and resolve them in writing where required.

Live Chat Support Start a chat directly from your account dashboard for policy questions, account-status queries, or wallet dispute escalation. Responses are in English.
Email for Policy Requests Send formal data-access or account-closure requests to our legal contact email. Include your registered account ID and the nature of your request.
In-Account Help Desk Log in, go to the Help section, and submit a legal or compliance ticket. Your ticket is tagged and routed to the right team rather than general support.

Common Questions About Our Legal Terms

Below are the policy and rights questions we hear most often from account holders in Bangladesh. If your question is not covered here, submit a ticket through the in-account Help section or email our legal contact address directly.

Yes. Access to our platform and the enforceability of these terms depend on whether our services are permitted under local law and in your eligible region. Check your local legal position before opening an account.

You can. Send a written data-access request to our legal email with your account ID. We will compile your transaction records, identity documents and account history and send them to your registered contact address.

Transaction records are retained for the period required by the applicable jurisdiction even after account closure. You may request deletion of any data that is not subject to a mandatory retention obligation through our legal contact channel.

Submit a formal dispute ticket through the in-account Help desk or our legal email. Include your account ID and a clear description of the issue. Our compliance team will review and respond in writing.

When a Rocket payment is reversed or flagged by your mobile wallet provider, our payments team logs the transaction, contacts you through your registered details, and works through the dispute before crediting or returning funds.

Yes. When we make material changes to our legal terms, we send a notification to your registered email or mobile number before the changes take effect. Continued use of your account after notice means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.